So, you've taken the first step and changed the way you think about auto insurance. No more large monthly or semi-annual payments... just pay for insurance when you are driving and actually need it. Nice work.
That said, your policy billing is based on a per mile charge. So, there is an expectation that you will let us know when you are driving by the "Auto Trip Detection" feature (read article). The quick answer, is that odometer photos are used to periodically true-up your account balance during your policy period. Because unless we know how much you’ve driven, we won’t be able to charge you. And if we can’t charge you, we won’t be able to insure you going forward.
The first step is to take an odometer photo after your purchase, and then take another one when the App prompts you. For our 90-Day Auto-Renewing policy, it will be at day 30, 60 and 90. On our shorter term 30-Day policy, it will be towards the end of your policy life. Remember, any remaining funds in your account will move over to your next policy.
Please chat with us through the App or website if any questions. Of course, you can also email us at [email protected], or text or telephone us at 888) 787-5878.